Ukraine in paperless mode — draft law #5495 was adopted as a whole

Ukraine enters the “paperless” mode. This means that the state will not require citizens to provide paper documents or certificates, as all services will be available online, and digital documents — on a smartphone.  These changes will be possible thanks to draft law #5495 approved by the Verkhovna Rada in the second reading today. It was drafted with the active participation of experts from the Better Regulation Delivery Office (BRDO).

More and more Ukrainians use electronic administrative services. In particular, more than half a million citizens have used the services through the Unified State Web Portal of Electronic Services since 2020. Previously, the provision of public services was not regulated by the legislation of Ukraine, so there were various obstacles to obtain them.  This violated the rights and freedoms of Ukrainians.

Draft law #5495 finally establishes a unified approach to the mechanism of providing public services online. The document introduces new terms, such as “electronic public service”, “automatic mode of providing electronic public services”, “comprehensive electronic public service”, “electronic interaction system of electronic resources”, “public service”, etc., related to the provision of electronic public services, as well as special aspects of their provision.

From now on, the paperless mode is a milestone marking a shift of focus from the needs of the state to the needs of people: having a dialogue, listening, admitting mistakes, and eliminating them.